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Consumer Involvement in Quality Improvement

Jasper Mountain's commitment to excellence is measured by how well we are meeting the needs of those we serve. To best meet the needs of our consumers, we continually strive to insure quality, improve all aspects of service delivery, and address deficiencies in every aspect of our Agency and its services. Consumer involvement is a vital component in this process.

We utilize a broad-based approach to quality improvement at Jasper Mountain. This approach requires the involvement of our Board of Directors, Management, staff, clients and all other consumers in order to be successful. Consumer input is obtained through a variety of methods, including: Participation on teams and committees, partnership with staff to develop outcomes and indicators, staff and client feedback surveys, internal and external reviews and evaluations. Jasper Mountain's quality improvement process uses this information to set goals and objectives which enables us to meet the needs of, and ensure quality services are being delivered to, the children and families we serve.

For more information about our approach to quality improvement and your role in the process as a consumer, please view our Quality Assurance Policies.


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